Terms & Conditions

Booking Contract

General information

We are required to verify the identities and details of our guests prior to their stay.  All booking will receive a copy of our booking contract with a guest information and declaration form.  Please contact us for more information.

Upon booking with Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets (herein referred to as us, ours, we, alongside Lighthouse Serviced Lets and Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets) whether via an Online Travel Agent or direct with us and signing a contract you are deemed to have read in full and accepted the following Terms and Conditions: 

Enquiries can be made via email to [email protected] or by calling (+44) 161 920 8703 

Completed ‘Check In’ form and full ID, in the form of a valid passport or a current driving licence, must be received before check in. 

Booking & Payment Procedure 

All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. 

Full payment is due in advance of occupation*, this will be taken on day of booking. Credit card details will be held on file to cover any damages or other costs.  Failure to pay the invoice within 48 hours will result in your booking being cancelled. 

Payment must be made in full via credit/debit card. Bookings using a credit/debit card must be made by, or with the consent of the cardholder. Guests must be over 18 years old to make a booking with Lighthouse Serviced Lets. 

Upon receipt of payment we will send you confirmation of your booking/payment via email, attached will be a ‘Check In’ form, your booking is deemed complete and accepted upon our receipt of an accurately completed form and ID .  You may extend your stay at any time, subject to availability.  No extra fees are charged for last minute bookings.
 

*Bookings for stays of 6 weeks or less must be paid in full at the time of booking (prior to occupancy). Bookings for stays of more than 6 weeks are invoiced in 6 week blocks (42 nights). The first 6 weeks are due for payment at the time of booking. The next invoice (for the next 6 weeks) is due for payment no later than 28 days after check-in. Subsequent payments must be made every 28 days. 

SECURITY DEPOSIT 

We reserve the right to take a holding deposit of £250 for any booking, this decision is made at our discretion. Deposits are taken by way of a credit/debit card and is refunded once all keys are returned and the apartment is checked over for damages.
 

Cancellation Policy 

All bookings are non-refundable, unless booked through online travel agencies who’s cancellation policy is associated to your booking. No refunds will be made for non-arrivals. 

Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. We strongly recommend that clients purchase adequate travel insurance. Regrettably, for the reasons given above, we have to treat any curtailment of your stay as a cancellation. 

IF WE CANCEL YOUR BOOKING 

In exceptional circumstances it may be necessary for Lighthouse Serviced Lets to cancel a booking, in the event of this we shall make all reasonable efforts to offer a suitable alternative within our property portfolio, if we cannot offer alternative accommodation we will provide a full refund for the dates we cannot accommodate. 

Amendments to Bookings 

IF THE GUEST AMENDS A BOOKING 

If a guest wishes to amend a booking (dates of stay, accommodation required, check in/out time), we will make all reasonable efforts to comply with the request(s) however the guest will be charged for any additional charges incurred. If the guest makes amendments to the booking once the stay has commenced, we may not be able to comply with the request(s). 

If on any occasion the guest vacates the apartment early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. 

We accept no liability for loss, damage or expense and cannot guarantee reimbursement of any costs incurred. Similarly, in the event of keys not being returned upon check-out, we reserve the right to charge guests for lock replacement, key replacement, building/car park fob replacement. 

IF WE AMEND A BOOKING 

Lighthouse Serviced Lets reserves the right to make any changes or amendments to any booking at any time. If it is necessary to amend a booking, we would make every effort to allocate an identical property, either in the same or a similar development, this may however not always be possible and another alternative may be offered. We are not obliged to provide any reimbursement or compensation. 

Facilities & Services 

Note: No items are to be removed from any apartments or dismantled in any way. 

Furniture is not to be moved within the apartment. 

SERVICES 

We cannot be held responsible for failure or interruption of services within or outside of the property – this includes utilities, appliances and communications (Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband, Wi-Fi, Electricity, Water, and Heating). We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property. 

If there is an interruption to any services, once we receive notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time. Facilities and services in common areas within the building (i.e. lift, door system) are the responsibility of the building managers and not Lighthouse Serviced Lets. 

We reserve the right to add or remove any of its services without prior notice. 

We endeavour to have each apartment cleaned and ready for new guests by the check in time, however on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be given access to the apartment from the check in time and the apartment will be cleaned as soon as possible. No compensation will be given for this. 

BROADBAND 

Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of charge. We cannot guarantee connectivity at any given time; however, we endeavour to maintain the hardware and connection within the property. If there is a fault with the hardware provided (wireless router) we will give support and maintenance. If the fault is deemed to be with the guest’s hardware/devices, support will not be available. 

EXTRA BEDS 

Extra beds are not available. Travel cots are to be provided by the guests. It is not the responsibility of Lighthouse Serviced Lets to provide this facility.  Travel cots may be available on prior request, but this cannot be guaranteed. 

EXTRA LINEN 

Extra bed linen can be provided at a cost of £25.00 per set. Extra towels can be provided at a cost of £15.00 per set. Extra linen must be ordered at least 24 hours prior to arrival. 

MAID SERVICE 

A weekly maid service is provided for stays of 2 weeks or more. This service includes cleaning the apartment and refreshing the bed linen and towels. 

EMERGENCY CALL OUTS 

The emergency number is provided to give guests a direct line to a maintenance manager out of office hours, this number is only to be used for emergencies (Flood, Fire, Power Cut, and Lost Keys). If the number is used for any non-emergency reason, we reserve the right to charge the guest a call out fee of £150.00. 

LUGGAGE & MAIL STORAGE 

We do not provide any storage facilities for luggage or personal belongings, including post or packages. 

We cannot under any circumstances accept any of these items. 

Number of Occupants 

The maximum number of persons permitted to occupy each apartment is specified on the property description and is then further limited to the number of guests specified on the confirmed booking. 

Under no circumstances may more than the maximum number of persons specified in the apartment description, or the reservation, occupy the property. 

We reserve the right to refuse admittance or terminate the stay in the property to the hirer and their party if they are in breach of this condition. 

The number of beds available for use within a property is restricted to the number of guests booked on the reservation (ie one guest may use up to one bed and two guests may use up to two beds only). 

It is not acceptable, without good reason, for guests to use numerous beds (ie two guests using three or four beds). 

We reserve the right to assume that additional guest/s have been given access to the apartment to sleep overnight and we reserve the right to amend the accommodation charges. This decision is entirely at our discretion and evidence will be collected. 

The apartment cannot be re-let/sublet to any other group/party without the written approval of Lighthouse Serviced Lets. 

Check In, Checkout & Return of Keys 

Check in is from 3.00pm. Checkout is by 10.00am (unless otherwise stated in your booking information or otherwise agreed in writing). 

IN THE EVENT OF KEYS NOT BEING RETURNED, WE RESERVE THE RIGHT TO CHARGE GUESTS FOR LOCK REPLACEMENT, KEY REPLACEMENT AND BUILDING FOB REPLACEMENT/CAR PARK FOB REPLACEMENT IF APPLICABLE – £150 and a further £50 for the second set of keys.
 
If there is a delay in departing, Lighthouse Serviced Lets reserves the right to charge for an additional night’s stay for every day the keys are not returned (in the case of long-term bookings, the guest will be charged until the end of the next payment cycle). 

In the event of a late check-out or refusal to vacate the apartment by the booked check-out time, we reserve the right to remove all persons and property from the apartment. Any items left in an apartment past the agreed departure time are left at the owner’s risk – we accept no responsibility for these items and reserve the right to remove and store them. 

Lost property is kept in storage for no longer than 30 days and safekeeping is not guaranteed. Lost property can be posted back to you at your own cost with prior agreement and Lighthouse Serviced Lets will not accept any liability for any items that go missing. 

All guests are given one sets of keys (and fobs etc) unless prior arrangements have been made with Lighthouse Serviced Lets. A deposit of £25 is payable per set above 1, this is refundable upon check out and confirmation that all keys have been returned. 

Damages to Apartment & Payment of Additional Charges 

Valid credit/debit card details must be supplied at the time of booking, in the event of damages to the apartment these card details will be used to charge the appropriate amount. We reserve the right to deduct from the relevant credit/debit card, without prior notice, all amounts chargeable under these conditions. 

The property should be left in a reasonable state on departure, if (at our absolute discretion) we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain), or an excessive amount of time to return an apartment to its previous state, we will charge an additional fee of £150.00. When the duration of the booking is in excess of 28 days, a discretionary final cleaning charge of up to £150 may be charged. 

If an apartment is deemed unfit for occupation, you will be obliged to pay compensation to Lighthouse Serviced Lets for loss of revenues in addition to the costs of cleaning and repair. 

We reserve the right to charge £250 (in addition to the general cleaning charges) for specialist cleaning to a property and/or its contents where it is left in an exceptionally bad condition or if we believe smoking has taken place in the apartment. 

DAMAGES 

Damages to the apartment or contents must be paid in full by you. In the event of any breakages or damage discovered whilst your stay or after you vacate, we will notify you by e-mail or telephone immediately or within 10 days of your departure, providing a detailed breakdown of the damage and where is possible a cost of rectification. Where possible, photographic evidence will also be supplied. It is your responsibility to check all items and that there is no damage to these items. 

Condition reports can also be provided at the beginning and at the end of the accommodation period if requested. 

Nothing in these terms and conditions limits or excludes Lighthouse Serviced Lets liability for death or personal injury resulting from Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by Lighthouse Serviced Lets or any liability that cannot by law be excluded. 

Subject to the above, Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. 

If you are booking for, as or on behalf of, a business or business employee, that business shall indemnify Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets arising out of or in connection with your, or your businesses, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets under your booking. Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets shall not be liable for any failure or delay in performance of our obligations which results directly or indirectly from any cause or circumstance which is beyond our reasonable control, including (but not exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent),fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade. 

Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (i) GBP £1,000; and (ii) the value of the booking made with us. 

CAR PARKING 

A number of properties managed by Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets offer secure parking, subject to availability; the space will be available from 3pm on the day of arrival and must be vacated by 10.00 am on the day of departure unless otherwise agreed in writing at the time of the booking with Lighthouse Serviced Lets. 

If there is a delay in departing then Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets reserves the right to charge for an additional night’s stay. 

If vehicles have not been removed by 10.30am on the day of departure, then additional car parking charges will be payable of £15.00 per hour. 

We will not be liable for the theft of or damage to your vehicle or its contents. 

Within 14 days of any deduction of any additional charges from a debit / credit card, we will provide you by e-mail or otherwise with a breakdown of the additional charges. 

In relation to any additional charges, the hirer is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period, except in the case of normal wear and tear. 

The hirer will be responsible for making good any damage to the property or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. 

Such damage must be reported, without delay, to our office. Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets reserve the right to debit the cost of the repair or replacement from the card details taken at the time of booking. 

Should an apartment require a deep clean due to misuse or smoking then an additional charge of up to £150.00 will be incurred by the guest. 

The hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or avoidable. 

Liability 

We cannot be held responsible for any theft and/or damage of your personal belongings during your stay in any property booked. Therefore, you are advised to ensure you have appropriate insurances in place. 

All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place. 

We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations. 

As a result of events of ‘force majeure’. In these booking conditions ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions, and all similar events outside our or the relevant suppliers’ control. Nothing in these terms and conditions shall affect your statutory rights if you are a consumer. 

Law & Jurisdiction 

These conditions and terms of contract and all matters arising there from are subject to the law of England and Wales and in the event of dispute; the client will be subject to the exclusive jurisdiction of the courts of England and Wales. 

Termination by Lighthouse Serviced Lets 

Lighthouse Serviced Lets has the right to terminate a booking at any time on the grounds of partying, playing loud music, general nuisance behaviour, abusive behaviour whether verbal or physical to staff or other guests, mistreatment of the apartment, non-payment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances, Lighthouse Serviced Lets is not obliged to provide or locate alternative accommodation. The period of notice is at the discretion of Lighthouse Serviced Lets. 

Injury or Loss 

Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets cannot be held responsible for any personal injury to any guests while in one of our properties. Nor can we be held responsible for loss or damage to personal effects howsoever arising at the accommodation. 

Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply. 

Rights of Access 

Representatives of Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets or their subcontractors have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work. 

Pets 

Regrettably no pets of any kind are permitted under any circumstances. The client is liable for any infringement of this rule. 

Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets has the right to terminate your stay, if they deem such behaviour has occurred. In the event of such a breach, no refund will be made. 

A surcharge of £250 will be made if evidence of pets is discovered in the property. 

Smoking 

Smoking is not permitted in the apartments or in the internal communal areas of the apartment blocks or on the balconies and terraces. A surcharge of £250 will be made if evidence of smoking is discovered in the apartment, or on the balcony. 

Complaints 

We do not expect and certainly do not want dissatisfied customers, but in the event that you are not entirely satisfied with the service offered, you should notify any complaint to our office within 24 hours after departure to Lighthouse Serviced Lets by email to [email protected]. We will take all reasonable steps to settle the problem. 

Lighthouse Serviced Lets shall not have any liability for any complaint submitted after the completion of the rental period. 

Information 

All information supplied by Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets is not liable for any variation however caused. 

Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets have the right to add or remove any of its services or facilities without prior notice. 

Interest 

Interest on overdue invoices shall accrue from the date when payment becomes due and charged at the discretion of Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets, from day to day, until the date of payment, at a rate of 4% above Bank of England base rate in force at the time and shall accrue at such a rate after, as well as before any judgement. 

Security of Tenure 

All the properties are occupied as serviced properties and on this basis no rights of tenancy are created, they are exempt from security of tenure under the Rent Act. 

Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets reserves the right to access the property and/or terminate your stay at any time without prior notice if it deems necessary. 

Usage & Nuisance Behaviour 

 The apartments cannot under any circumstances be used for partying, playing loud music or general nuisance behaviour. Guests must have regard for other occupants in the building. Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets reserve the right to terminate your stay if they deem such behaviour has occurred. In the event of such a breach, no refund will be made, if such behaviour is deemed to have occurred an additional fee of £250 will be charged. An additional fee of £150 will be charged for any extra cleaning to the property. The number of people permitted to occupy each property is limited to the number of guests specified upon booking. In some apartments extra beds can be provided and this will be at an extra charge to be agreed at the time of booking. 

HEN/STAG & GROUP BOOKINGS 

Whilst we will accept bookings of this nature, we reserve the right to take an increased deposit subject to the size of group/booking, the amount of which will be discussed with the lead booker at the point of booking. 

Use of the apartments for any behaviour deemed by the management of Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets to be inappropriate or illegal will result in the immediate eviction of all guests without refund and, where necessary, reporting to the local police force for further investigation. 

Property Specification 

Reasonable care has been taken that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. We do not warrant that the content of our website (and/or other means of promotion or advertising) accurately or completely describe any of the apartments. Our web site may link to other web sites and we are not responsible for the data policies, content or security of these web sites. You should note the following points about the properties: 

·         Rooms/Apartments are individual and vary in style, size and layouts so furnishing details are not uniformly standard. Although accommodation and location are confirmed in advance, the exact room/apartment cannot be guaranteed prior to arrival and can be subject to change at any time. 

·         The maximum number of persons permitted to occupy each apartment is specified on the property description and is then further limited to the number of guests specified on the confirmed booking. 

·         If the number of people permitted to occupy a property is exceeded, we may refuse access to the accommodation and reserve the right to charge for additional rooms/apartments. 

·         You and your party must comply with any rules and regulations set by us. We recommend that you take time to familiarise yourself with the safety procedures in the apartments, the building and local area, paying particular attention to fire evacuation details and security. 

·         You and the other members of your party are responsible for payment of rental, any charges made for use of facilities, such as additional laundry services, and for any other fees levied by us for the use of amenities. 

·         Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose. 

·         We shall use reasonable endeavours to retain any items left in apartments for up to 1 month after the guest’s departure date. Please email [email protected] for enquiries relating to any lost items. 

·         For further information on individual properties please email:  [email protected]

Discount/Promotional Codes 

 All promotional codes promoted and distributed by Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets via web/email/print/phone are subject to change/expiry/refusal at any time. Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets reserves the right to change/refuse the details of promotions without notice. All valid promotions/discounts are added to the order before payment when booking; this allows clients to see whether or not the promotion has been added to the order. Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets cannot apply discount/promotional codes for bookings over the phone or after the order has been placed. 

Included As Standard 

Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets often provide toiletries and condiments on arrival, these are complimentary and provided at the discretion of Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets. Toiletries, condiments etc will not be replenished throughout the stay; it is not the responsibility of Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets to provide such items. 

As standard, Lighthouse Haze Ltd., trading as Lighthouse Serviced Lets will often (but is not obliged to) provide the following on arrival; Sample of washing up liquid, one toilet roll per bathroom, one dishwasher tablet (where appropriate), one jay cloth, one bin bag, selection of toiletries, complimentary condiments. 

Acceptance of Terms and Conditions / Contract of Hire 

All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party.
 

Payment of deposit and/or property fee also indicates acceptance of these Terms and Conditions.